Shipping policy

Last Updated: August 10, 2026

At PetOutfits.store, we know that once you have discovered the perfect little outfit, the exciting part is waiting for it to arrive.

This Shipping Policy explains our shipping practices, estimated delivery periods, address requirements, international orders, tracking, delays, and related matters.

1. Free Worldwide Shipping

PetOutfits.store offers free standard shipping worldwide on eligible orders.

Unless otherwise clearly displayed during checkout, there is no minimum purchase amount required to qualify for our standard free shipping service.

Our goal is to make our boutique accessible to pet lovers in as many supported destinations as possible.

However, shipping availability remains subject to carrier coverage, legal restrictions, logistics limitations, and other practical considerations.

2. Estimated Delivery Time

Our standard estimated delivery period is generally:

7–10 days

This timeframe is an estimate and should not be interpreted as a guaranteed delivery date unless a specific guaranteed service is expressly offered.

Delivery times may vary depending on destination, order processing, carrier operations, customs procedures, holidays, severe weather, local delivery networks, or unexpected transportation disruptions.

3. Processing

Orders generally require processing before they are transferred to a shipping carrier.

Processing includes activities such as order verification, payment confirmation, fulfillment preparation, product handling, packaging, and carrier handoff.

Processing time may be separate from the estimated transit time where indicated.

During unusually busy periods, processing may take longer.

4. Order Confirmation

After successfully submitting an order, customers should receive an order confirmation through the contact information provided during checkout.

Please review your confirmation carefully.

If you notice an error in your shipping address, selected product, size, color, or other order information, contact us as quickly as possible at support@PetOutfits.store.

We cannot guarantee that modifications can be made after fulfillment has begun.

5. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please include all relevant information required for successful delivery, including apartment, suite, unit, building, postal code, province/state, and other applicable details.

PetOutfits.store cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided.

6. Address Changes

If you need to change your shipping address after placing an order, contact us immediately.

We will attempt to update the information if the order has not yet progressed too far through fulfillment.

Once an order has been shipped, address changes may be impossible or may need to be arranged directly with the applicable carrier.

7. Tracking

Tracking information may be provided when available for the applicable shipment.

Please allow time for tracking systems to update after a shipping label is generated or the package is handed to the carrier.

A tracking number may initially show limited information until the carrier completes its first scan.

8. International Orders

PetOutfits.store serves customers internationally where shipping is available.

International shipments may pass through multiple transportation networks and customs authorities before reaching their destination.

As a result, international delivery times can occasionally vary.

9. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

The treatment of such charges depends on the destination and the terms shown at checkout.

Unless expressly stated that such charges are included, customers may be responsible for destination-country charges imposed by governmental or customs authorities.

We encourage international customers to review local import requirements when necessary.

10. Customs Delays

Customs authorities operate independently from PetOutfits.store.

A package may occasionally be held for inspection or processing.

Unfortunately, we cannot control how quickly customs authorities process individual shipments.

Customers should respond promptly if a carrier or customs authority requests legitimate additional information required to complete delivery.

11. Delivery Delays

While we aim for orders to arrive within the estimated timeframe, delays can occur.

Possible causes include severe weather, peak holiday volume, customs processing, transportation interruptions, carrier network congestion, natural disasters, incorrect addresses, or other events outside our reasonable control.

If your shipment appears significantly delayed, please contact our customer support team.

12. Multiple Packages

In some circumstances, products from a single order may arrive in separate packages.

If this occurs, one package may arrive before another.

Separate tracking details may also be provided where available.

Do not assume an item is missing merely because another portion of the order arrived first. Review the applicable shipment information and contact us if you remain concerned.

13. Lost Packages

If tracking information suggests that your shipment may have been lost in transit, contact us at support@PetOutfits.store.

Please provide your order number and any relevant tracking information.

We may investigate with the shipping provider before determining the appropriate resolution.

14. Packages Marked Delivered

If tracking indicates that a package has been delivered but you cannot locate it, first check the immediate delivery area, mailbox, building reception, parcel locker, household members, neighbors where appropriate, and any safe location normally used by the carrier.

If the package remains missing, contact us.

We may ask you to confirm certain information or contact the carrier as part of the investigation.

15. Refused Deliveries

If a customer intentionally refuses delivery without prior authorization, the resulting return and refund process may differ from a standard approved return.

Please contact us before refusing a package whenever reasonably possible.

16. Undeliverable Packages

Packages may be returned as undeliverable because of incomplete addresses, unsuccessful delivery attempts, refusal, failure to collect the parcel, or other circumstances.

If your package is returned, contact our support team to discuss available options.

Reshipping fees may apply when permitted by law if the delivery failure resulted from incorrect customer-provided information.

17. Holiday Shipping

Shipping networks can experience increased demand around major holidays and promotional periods.

If purchasing an outfit for a birthday, holiday, photoshoot, or another specific occasion, we strongly recommend ordering sufficiently in advance.

Estimated delivery dates should not be treated as guarantees for time-sensitive events unless a guaranteed shipping option is expressly provided.

18. Shipping Restrictions

Although we aim to provide worldwide shipping, certain regions may occasionally be unavailable because of carrier limitations, sanctions, legal restrictions, emergency conditions, or other circumstances.

If we cannot fulfill an order to the selected destination, we will provide an appropriate resolution, which may include cancellation and refund.

19. Responsibility for Delivery Information

Customers should monitor email and tracking information after ordering.

If a carrier requires additional delivery information, pickup, customs documentation, or another reasonable action, failure to respond may affect delivery.

20. Contact Us

For shipping assistance:

PetOutfits.store
1501 R. Notre Dame O
Montréal, QC H3C 1L2
Canada

Email: support@PetOutfits.store
Phone: (519) 465-0888

When contacting us about an existing shipment, please include your order number.

We will do our best to help your little package of bows, colors, and pet fashion find its way home.