Contact information
Last Updated: August 10, 2026
Welcome to the customer care page for PetOutfits.store.
Behind every order is a pet parent choosing something special for a companion they love. Whether you are deciding between two adorable outfits, checking a size chart, waiting for an order, or requesting assistance after delivery, we want contacting our boutique to feel simple and welcoming.
Official Contact Information
Store Name: PetOutfits.store
Website: PetOutfits.store
Email: support@PetOutfits.store
Telephone: (519) 465-0888
Mailing / Business Address:
1501 R. Notre Dame O
Montréal, QC H3C 1L2
Canada
Customer Service
For general customer service inquiries, email:
support@PetOutfits.store
Email is recommended for order-specific requests because it allows you to include your order number, photographs, product information, and other details necessary for our team to review your request.
Order Questions
When contacting us regarding an existing order, please provide:
Your order number
The email address associated with your purchase
A brief description of your question
The relevant product name where applicable
Any photographs reasonably necessary to demonstrate a product issue
Providing complete information can help us review your request more efficiently.
Product Questions
Our collection includes different styles of pet apparel, and sizing may vary between products.
If you need help understanding a product, please provide the full product name or a link to the relevant product page.
For sizing questions, it is helpful to include your pet’s chest, neck, and back measurements when relevant.
Please remember that customer service guidance cannot guarantee a perfect fit because individual pets vary in body shape and proportions.
Returns & Refunds
For return or refund requests, contact:
support@PetOutfits.store
Please review our Return & Refund Policy before submitting your request.
Do not mail a return to our listed business address unless our customer support team specifically instructs you to use that address for the return.
The correct return destination may depend on the product, location, and fulfillment arrangements.
Damaged or Incorrect Products
If your order arrives damaged, defective, or materially different from what you ordered, please contact us promptly.
Include your order number and clear photographs when reasonably possible.
Our team will review the information and provide the appropriate next steps.
Shipping Questions
For questions regarding delivery, tracking, delayed packages, or other shipping matters, contact our customer support team.
Please include your order number and tracking number, if available.
Our standard shipping practices and estimated delivery information are described in our Shipping Policy.
Privacy Requests
If you have a request concerning personal information or privacy rights, you may contact:
support@PetOutfits.store
Please clearly indicate that your message concerns privacy so that it can be handled appropriately.
Depending on your jurisdiction, we may need to verify your identity before processing certain privacy-related requests.
Legal Correspondence
Legal correspondence intended for PetOutfits.store may be directed to our listed contact information.
Please clearly identify the nature of the correspondence and provide sufficient contact information for an appropriate response.
Accessibility
If you experience difficulty accessing information on our website or require reasonable assistance in understanding store information, please contact us.
We aim to provide a welcoming shopping experience and will make reasonable efforts to assist where possible.
Fraud and Security Concerns
If you believe your payment information or account information has been used without authorization in connection with PetOutfits.store, contact us promptly.
You should also contact your bank, credit card issuer, or payment provider where appropriate.
Never send passwords or complete payment-card information by ordinary email.
Business Inquiries
For legitimate business-related inquiries concerning PetOutfits.store, you may contact us using our support email and clearly identify the purpose of your message.
Unsolicited or abusive communications may not receive a response.
Our Customer Care Philosophy
PetOutfits.store was created around a soft and charming boutique experience, but good customer service requires more than beautiful presentation.
It requires clarity, care, and communication.
We want customers to understand what they are purchasing, how our processes work, and where they can turn when they need assistance.
From pastel dresses and delicate details to colorful everyday shirts and playful pet vests, every purchase represents a small moment between a customer and their companion.
We appreciate being allowed to participate in those moments.
Contact Summary
PetOutfits.store
1501 R. Notre Dame O
Montréal, QC H3C 1L2
Canada
Email: support@PetOutfits.store
Phone: (519) 465-0888
For the fastest handling of an existing order inquiry, please include your order number in your message.
With bows, love, and a little extra charm,
PetOutfits.store Customer Care