Refund policy
Last Updated: August 10, 2026
At PetOutfits.store, every little outfit is selected with the hope that it will become a charming addition to your pet’s wardrobe. From delicate dresses and sweet bows to lightweight shirts and playful everyday pieces, we want each purchase to bring a little extra joy to the moments you share with your companion.
We also understand that sometimes an item may not be quite right. A size may not fit as expected, a product may arrive damaged, or you may simply decide that your purchase is not suitable for your pet. This Return & Refund Policy explains how returns, refunds, damaged products, incorrect orders, cancellations, and related matters are handled when shopping with PetOutfits.store.
By purchasing from PetOutfits.store, you acknowledge and agree to the terms described below.
1. 30-Day Return Period
We accept eligible return requests made within 30 days of delivery.
The 30-day period begins on the date your order is shown as delivered by the applicable shipping carrier or other delivery confirmation system.
To request a return, please contact:
Email: support@PetOutfits.store
Please include your order number, the email address associated with your order, the product you wish to return, and the reason for your request.
Please do not send products to our business address or another location without first receiving return instructions from our customer support team.
Unauthorized returns may not be processed correctly.
2. Return Eligibility
To qualify for a standard return, products should generally be returned in substantially the same condition in which they were received.
Unless the item arrived damaged or defective, returned pet clothing should be unworn beyond reasonable inspection or fitting, unwashed, and free from avoidable damage.
Where applicable, original tags, accessories, components, and packaging should also be included.
We understand that pet apparel normally needs to be carefully tried on to determine fit. Reasonable fitting is acceptable, provided the item is not used for an extended period, washed, altered, stained, or damaged.
3. Hygiene and Condition of Pet Apparel
Because our store specializes in pet clothing, hygiene is particularly important.
Returned clothing should be reasonably clean and free from excessive pet hair, stains, odors, dirt, bodily fluids, or other contamination.
Items that have clearly been worn extensively, intentionally damaged, washed, altered, or returned in an unhygienic condition may be refused where permitted by applicable law.
These requirements do not limit any rights you may have when an item arrives damaged, defective, materially different from its description, or where applicable consumer law provides additional protections.
4. Free Returns
PetOutfits.store offers free returns for eligible products within the 30-day return period, subject to the conditions of this policy.
When your return request is approved, our customer support team will provide applicable return instructions.
Please follow those instructions carefully. Return procedures may vary depending on your location, the product, and the circumstances of the return.
Do not independently mail the item to an address shown on our website unless our customer service team specifically instructs you to do so.
5. Damaged or Defective Products
We take product issues seriously.
Please inspect your order after delivery. If an item arrives damaged, defective, or otherwise materially unsuitable because of a product issue, contact us as soon as reasonably possible at:
support@PetOutfits.store
Please provide your order number and a description of the problem.
We may request photographs or other reasonable evidence showing the product and the issue. This allows us to review your request efficiently and determine an appropriate resolution.
Depending on the circumstances and applicable law, an approved resolution may include a replacement, refund, or another appropriate remedy.
6. Incorrect Items
If you receive a product that is materially different from the product you ordered, please contact us.
For example, this may include receiving the wrong product, size, color, or variant compared with your confirmed order.
Please provide your order number and clear photographs of the item received when reasonably requested.
After reviewing the situation, we will provide appropriate instructions and, where applicable, arrange a replacement, refund, or other resolution.
7. Sizing Issues
Pet clothing sizes can differ significantly from human clothing sizes and may also vary between individual products.
Two pets of the same breed or approximate weight may have different chest, neck, and back measurements.
For this reason, customers are strongly encouraged to measure their pet and review the specific sizing information available on the relevant product page before ordering.
If the size you selected does not fit your pet, contact us within the applicable 30-day return period to determine whether the product qualifies for return.
Whenever possible, please provide your order number and relevant product information.
8. Exchanges
If you would prefer another size, color, or product, please contact our customer support team.
Depending on availability and the circumstances of your request, we may provide exchange instructions or ask you to return the original product and place a separate order for the desired replacement.
Product availability cannot be guaranteed while a return or exchange request is being processed.
9. Refunds
Once an eligible returned product has been received and, where applicable, inspected, we will notify you regarding the status of your refund.
Approved refunds are generally issued to the original payment method used for the purchase unless another method is required by applicable law or agreed upon under exceptional circumstances.
After we issue a refund, additional processing time may be required by your bank, credit card company, payment processor, or other financial institution before the funds appear in your account.
Such external processing times are outside the direct control of PetOutfits.store.
10. Original Shipping Charges
If an order qualifies for free shipping, there is normally no standard outbound shipping charge to refund.
Any optional expedited shipping fees, premium delivery services, or other additional services voluntarily purchased by the customer may be non-refundable where permitted by applicable law unless the refund results from our error or another circumstance requiring reimbursement.
11. Non-Returnable Items
Certain products may not be eligible for standard returns where permitted by applicable law.
This may include products that have been significantly used, washed, intentionally altered, damaged after delivery, or returned in a condition that makes them unsuitable for resale for hygiene reasons.
Customized or personalized products, if offered, may also have additional return restrictions unless they arrive damaged, defective, or incorrect.
Any product-specific exception will be disclosed where appropriate.
Nothing in this section is intended to exclude rights or remedies that cannot legally be excluded under applicable consumer protection law.
12. Order Cancellations
If you wish to cancel an order, please contact us as quickly as possible.
We will attempt to accommodate cancellation requests when an order has not yet entered processing or fulfillment.
However, we cannot guarantee cancellation after an order has been submitted because processing may begin shortly after purchase.
If your order has already been processed or shipped, you may need to wait for delivery and then request an eligible return under this policy.
13. Refused or Undeliverable Packages
Customers are responsible for providing accurate shipping information during checkout.
If a package cannot be delivered because an incorrect or incomplete address was provided, or because the recipient failed to complete necessary delivery procedures, please contact us.
We will review the circumstances and advise you regarding available options.
Additional shipping costs may apply to reshipment when a delivery failure results from incorrect information supplied by the customer, except where prohibited by law.
14. Return Abuse
PetOutfits.store reserves the right, where permitted by applicable law, to investigate return activity that reasonably appears fraudulent, abusive, or inconsistent with normal consumer use.
Examples may include returning materially different products, intentionally damaging merchandise, submitting falsified evidence, or repeatedly abusing promotional or return programs.
This provision does not affect legitimate customers exercising their lawful return or consumer protection rights.
15. Consumer Rights
This policy is intended to supplement, not replace, mandatory rights available under applicable consumer protection legislation.
Depending on where you live, you may have statutory rights concerning defective products, misrepresented goods, cancellation periods, warranties, or other consumer protections.
Where applicable law provides rights that are more favorable than a provision of this policy and those rights cannot legally be waived, the applicable law will prevail.
16. Contact Us About a Return
For return or refund assistance, contact:
PetOutfits.store
1501 R. Notre Dame O
Montréal, QC H3C 1L2
Canada
Email: support@PetOutfits.store
Phone: (519) 465-0888
Our goal is to make resolving eligible order issues as clear and straightforward as possible.
Thank you for choosing PetOutfits.store for your companion’s wardrobe.