Contact Us
We’d Love to Hear From You
Welcome to the PetOutfits.store customer care page.
Whether you have a question about one of our adorable pet outfits, need help choosing a size, would like information about an existing order, or simply need assistance while shopping, our team is here to help.
Just like the delicate details that inspire our Coquette Pet Boutique aesthetic, we believe thoughtful customer care can make a meaningful difference.
Customer Support
PetOutfits.store
Address
1501 R. Notre Dame O
Montréal, QC H3C 1L2
Canada
Email
support@PetOutfits.store
Phone
(519) 465-0888
Website
PetOutfits.store
How Can We Help?
You are welcome to contact our customer support team regarding product information, sizing questions, order updates, shipping questions, returns and refunds, damaged or incorrect items, or general questions about PetOutfits.store.
For questions regarding an existing order, please include your order number and the email address used during checkout whenever possible. This helps our team locate your order and assist you more efficiently.
For product-related questions, including sizing assistance, please include the product name and any relevant measurements. Because pets can vary considerably in body shape and proportions, we always recommend checking the size information shown on the individual product page before ordering.
Order Support
Already placed an order?
We understand how exciting it is to wait for something special for your pet. If you need assistance regarding your purchase, contact us at support@PetOutfits.store and provide your order number along with a brief description of your question.
Our customer care team will review your request and provide the appropriate assistance based on your order details.
Returns & Refund Questions
If something about your purchase is not right, please contact us before taking further action.
When contacting us about a return, refund, damaged product, or incorrect item, please provide your order number and a clear explanation of the issue. Photographs may also be helpful when the request involves a damaged, defective, or incorrect product.
Please refer to our Return & Refund Policy for the complete conditions, eligibility requirements, procedures, and applicable timeframes.
Product & Sizing Assistance
Finding the right size is particularly important when shopping for pet clothing.
If you are uncertain which option may be suitable, review the measurement guide displayed on the relevant product page and compare those measurements with your pet before placing an order.
If you still have questions, feel free to contact our team. Please provide the product name and your pet's relevant measurements so we can better understand your question.
A Little Note From Our Boutique
Every message matters to us.
Whether you are choosing your pet's first outfit from PetOutfits.store or returning to add another charming piece to their wardrobe, we want your experience to feel welcoming, simple, and thoughtfully supported.
Thank you for choosing our little corner of pet fashion.
We cannot wait to help you find something lovely for your companion.
With bows, love & a little extra charm,
PetOutfits.store Customer Care 🎀